Questions, softly answered.
A quiet guide to materials, care, styling and everyday use — so each Soft Existence piece feels as considered in your home as it does online.
01 What makes Soft Existence different from standard storage products?
Soft Existence treats storage as part of the interior, not something to hide away. The pieces are selected to feel useful, calm and display-worthy, with a softer premium mood for kitchens, shelves, utility spaces and everyday rituals.
02 Are the kitchen storage containers suitable for everyday use?
Yes. The kitchen storage pieces are chosen for daily accessibility while still looking refined enough for open shelving, pantry styling and countertop organisation.
03 How should I care for cotton storage baskets?
Keep cotton baskets in dry spaces and gently reshape them by hand when needed. For light marks, spot clean with a soft damp cloth and allow the basket to air dry naturally.
04 Are the scented candles made for décor as well as fragrance?
Yes. The candles are selected with both scent and silhouette in mind, so they can sit beautifully on a table, shelf or bedside surface even when they are not lit.
05 Can I style different categories together?
Absolutely. The visual direction is designed to mix kitchen storage, woven baskets and candles through a shared palette of soft neutrals, tactile textures and quiet forms.
06 Do you offer returns or exchanges?
Returns and exchanges depend on the condition of the item and the timing of the request. Please review the store policy page or contact support with your order number so the team can help.
07 How long does shipping usually take?
Shipping time can vary depending on the item and destination. Once your order is processed, you will receive tracking details so you can follow the delivery progress.

