Delivery

Track your order

Every Soft Existence order is dispatched with a tracking number, sent to you by email the moment your parcel leaves us. If your order has shipped, that email is the fastest way to see where it is.

Standard delivery across Dubai, Abu Dhabi, Sharjah and Ajman usually takes one to three business days. Same-day and express orders move faster, but tracking can take a few hours to show its first scan — a number that shows nothing yet almost always means the parcel is with us rather than lost.

Find your tracking number

Open the shipping confirmation email we sent when your order was dispatched — the subject line begins “A shipment from order”. Your tracking number is listed directly beneath the order number.

  • Ordered while signed in? Your full order history, including delivery status, is in your account.
  • Checked out as a guest? Use the tracking link in your shipping email, or send us the order number and we will look it up for you.

What each status means

  • Order confirmed — we have your order and payment. Nothing has shipped yet.
  • Shipped — your parcel has left us and the tracking number is live. The first courier scan can lag by a few hours.
  • Out for delivery — it is on a van today. Please keep a phone nearby; couriers in the UAE usually call ahead.
  • Delivered — signed for. If you have this status but no parcel, check with building reception or security first, then contact us.

If something looks wrong

Tracking that has not moved for more than two business days, a delivery marked complete that has not arrived, or a parcel that arrives damaged — all of these we would rather hear about early. Email living@softexistence.com with your order number and we will chase the courier directly.

Returns use the same courier network as deliveries. What can be returned, and within what window, is set out in our refund policy. Delivery charges, timings and coverage across the emirates are in our shipping policy.